Roundabout

Designing great customer experiences,
communities, and platforms.

The Roundabout Show
with Tim Courtney

Conversations at the intersection of creators, community,
and customer experience.

The Roundabout Show explores how community, customer experience, and creator ecosystems drive real-world results.

Host Tim Courtney has spent more than two decades building community, platform, and experience-led growth systems—from the founding team of LEGO® IDEAS to startups, global brands, and civic movements.

In each episode, Tim talks with creators, builders, and leaders about how they:

Turn customers and users into fans

Build trust at scale

Design experiences people care about

Enable and celebrate creativit

This work drives measurable outcomes: increased sales, stronger loyalty, lower acquisition costs, and long-term brand equity. But it requires patience, clarity, and flexibility—just like navigating a roundabout.

If you're interested in community strategy, customer experience, creator ecosystems, service design, or people-first growth, this show is for you.

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About Tim Courtney

Tim Courtney is a customer experience and ecosystem strategist known for turning community insight into measurable business impact. As the founding Community & Experience Manager for LEGO IDEAS, he helped grow the platform from beta to more than 1M members and supported the creation of $100M+ in community-driven products. He works with startups and global brands to design people-first experiences, scale platforms, and build trust-driven systems that create loyalty, learning, and long-term growth.

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