The Roundabout Show
with Tim Courtney
Conversations at the intersection of creators, community,
and customer experience.
The Roundabout Show explores how community, customer experience, and creator ecosystems drive real-world results.
Host Tim Courtney has spent more than two decades building community, platform, and experience-led growth systems—from the founding team of LEGO® IDEAS to startups, global brands, and civic movements.
In each episode, Tim talks with creators, builders, and leaders about how they:
Turn customers and users into fans
Build trust at scale
Design experiences people care about
Enable and celebrate creativit
This work drives measurable outcomes: increased sales, stronger loyalty, lower acquisition costs, and long-term brand equity. But it requires patience, clarity, and flexibility—just like navigating a roundabout.
If you're interested in community strategy, customer experience, creator ecosystems, service design, or people-first growth, this show is for you.
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About Tim Courtney
Tim Courtney is a customer experience and ecosystem strategist known for turning community insight into measurable business impact. As the founding Community & Experience Manager for LEGO IDEAS, he helped grow the platform from beta to more than 1M members and supported the creation of $100M+ in community-driven products. He works with startups and global brands to design people-first experiences, scale platforms, and build trust-driven systems that create loyalty, learning, and long-term growth.